Corporate Social Networks within the Financial Sector : A tool to enhance unity and knowledge sharing

University essay from KTH/Industriell ekonomi och organisation (Avd.); KTH/Skolan för datavetenskap och kommunikation (CSC); KTH/Skolan för informations- och kommunikationsteknik (ICT)

Abstract: This study has been conducted with Sirius International as a case company. The investigation has revolved around the weaknesses Sirius, along with the authors, have identified concerning the international collaboration and communication. It was later shown that these problems were based on a low sense of unity in the organization as a result of the lack of knowledge sharing, knowledge management, and spread of organization related information. It was decided to evaluate whether a corporate social network (CSN) could assist in these problems and if so, decide what system would be the most appropriate in regards to the internal needs and requirements at Sirius. The major challenges brought on with an implementation of a CSN, and how to face these, were investigated as a part of the evaluation whether a CSN would be appropriate for Sirius or not. The study showed that a CSN was an appropriate choice for Sirius in order to improve the international communication, collaboration, and unity. The most suitable choice was determined to be Yammer, as it best suited the internal requirements and needs. Along with these results, the largest challenge with an implementation and future use of the system was user acceptance and overall usage of the system. If the CSN is not used, none of the visions, goals, or purposes will be fulfilled.

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