Motivations for and Problems in the Continued Use of Organizational E-learning System : A Case of Telecommunication Company in Iran

Abstract: E-learning in organizations is gaining more attention as it can be a step forward in the competitive market. Businesses are more in need of skilful employees and at the same time employee turnover can have costs. Although the organizations are offering elearning systems, these systems are not being used as much as they should be. This research concerns continued use of e-learning system in the organizations. The purpose of the study is to understand the motivations for and problems in the continued use oforganizational e-learning. The case under study is a Telecommunication Company in Iran which is investing noticeably on the organizational e-learning. For this purpose, a qualitative research method was adopted and semi-structured interviews with 8 users of an organizational e-learning system were conducted to collect the data. The Data were analyzed and interpreted using codes and categories, based on the research questions and related literature. The result indicated some details about the motivations and barriers in the continued use of organizational e-learning system and it has implication for the Company under the study and other organizations which use or intend to use e-learningsystems.