Sportify : The development of an online member application with a focus on usability, navigability, and trustworthiness

Abstract: To enable sports associations to grow and effectively interact with their members with- out increasing the administrative workload significantly, an e-membership web application can be used. For this web application to be efficient and adopted by the members of the association, it needs to be useful, easy to navigate, and trustworthy for both the members and the administrators of the association. In this study, a web application was developed and tested in close collaboration with Linköpings Atletklubb to fulfill the previously men- tioned requirements. The study found that logical functionality affects usability, clarity of links and labels, such as menu options, affects navigability, and correct information and professional design contribute to trustworthiness in a positive manner.