MAINTAINING MAINTENANCE : The Importance of Evaluation and Upkeep in Maintenance Management Models

Abstract: This thesis explores the consequences of neglect and lack of proper support and implementation in maintenance management models, specifically an old implementation of the Pm3 model. The area of study is not widely explored, with studies and evaluation of the specific model we have looked at being almost non-existent. We have conducted a qualitative case study at an IT department/company at a Swedish university and the data has been collected through interviews with different IT department leaders, as well as one interview with a representative with the company that owns and distributes the Pm3 model. The current software development methodology at the IT company studied in this thesis are agile methods but is locked down to a micro level, while the Pm3 model handles the macro level. The consequences of this are then compared against research within fields such as IT governance and IT/business alignment to find discrepancies from which the phenomena’s can be explained. With this thesis we want to explore the consequences of not maintaining maintenance management models in organizations, especially the Pm3 model as this is widely in Swedish institutions such as universities and government authorities. This thesis provides a word of caution and argue for the importance of maintenance in maintenance management models for such organizations.