Heuristic Usability Evaluation of the Uppsala University Student Portal
Abstract: Heuristic evaluation is a significant method used to evaluate the performance and usability of any web application. This research focuses on the usability evaluation of the Uppsala University student portal using the heuristic evaluation method. A survey was conducted to identify the usability problems in the student portal. The conducted survey determined that most of the participants agreed that the student portal is reliable, but more navigations and shortcuts need to be included so that the users can perform operations effectively. Nielsen’s ten heuristic principles are added in the survey for evaluating the usability of the student portal. For the effectiveness and flexibility of the utilization of the student portal, it is suggested that significant icons and menus are added that can enable the users to select options in less time. It is significant for the student portal to alert the students if any error occurs and provide notification about the errors and problems.
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