Modelling the subjective perspective in requirement elicitation meetings : An exploratory case study investigating the communicative problems in requirement elicitation meetings in the light of metaphorisation

Abstract: The following research presents a study of communication in requirement elicitation meetings. Achieving consensus of requirements is difficult in mostsituations, but even more so in requirement elicitation meetings. This report proposes and validates questions regarding requirement elicitation meetings between different stakeholders by modelling their subjective perspectives using the conceptual metaphor theory. Through a case study, qualitative data was collected from project managers and communicators from 5 Swedish companies. The result shows that misunderstanding is not detected until further into the process as a result of carrying different notions behind terms. The importance of shared experiences of words presents itself, and the use of metaphorisation is suggested as a useful approach to reach consensus.