Connecting Value Co-Creation Practices and Consumer Relationships in Brand Communities : A Comparative Multiple Case Study of Two Adidas Runners Communities
Abstract: A strong brand community is characterized by its value co-creation practices and brand community consumer relationships. Although previous brand community literature explains the contribution of brand community entities through these practices and relationships separately, no identified research has focused on how these practices are connected to the consumer relationships. In short, this body of literature has neglected to describe what practice corresponds to which consumer relationship. Therefore, the purpose of this study sought to describe the value co-creation practices within brand communities in relation to its consumer relationships. A comparative multiple case study of two Adidas Runners communities was applied to address this. The findings suggest that the higher level of brand community entity involvement in value-co creation practices, the stronger brand community consumer relationships. Furthermore, the study details the connections between the different value co-creation practices and their corresponding consumer relationships. Specifically, these connections are as follows; social networking and community engagement practices connected to the consumer-other consumers and consumer-marketer relationships, impression management practices connected to the consumer-brand relationship, and brand use practices connected to the consumer-product and consumer-marketer relationships. In addition, the findings suggest the practice of socializing to be added to the set of value cocreation practices.
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