Reasons Governing the Adoption and Denial of TickITplus : A Survey

Abstract: Context. Software Process Improvement (SPI) initiatives like Capability Maturity Model (CMM), Capability Maturity Model Integration (CMMI), Bootstrap etc., have been developed on the primary agenda of continuous software process improvement. Similarly, about two decades ago, the United Kingdom Accreditation Services (UKAS) have laid down a set of guidelines based on the ISO quality standards for providing certification to organizations named TickIT. TickIT is now obsolete with its successor scheme TickITplus taking up its place with a lot of significant additions. All the companies which were certified based on TickIT guidelines (more than 1000 companies) were asked to move to TickITplus in order to keep their TickIT certification. However, until now it has been three years since the inception of TickITplus and only 70 companies have adopted TickITplus. This is way below relative to the number of TickIT certified organizations. The present thesis is done in order to find the factors why most of the companies have not adopted TickITplus and also why the 70 organizations have moved to TickITplus.   Objectives In this study, an attempt has been made to accomplish the following objectives: Identifying the changes that have been brought about in the new scheme. The factors that a software organization looks into while adopting or migrating to a new software quality certification scheme are identified. Validate these factors with the help of survey and interviews. Analyze the results of survey and interviews to provide the reasons why most of the organizations haven’t adopted TickITplus certification scheme. Methods. This research is done by using a mixed method approach by incorporating both quantitative and qualitative research methods. An online survey is conducted with the help of an online questionnaire as part of the quantitative leg. Two survey questionnaires have been framed to gather responses. With respect to the qualitative research method interviews are conducted to get a wider understanding about the factors that led an organization to migrate or not to migrate to TickITplus. The gathered data is analyzed using statistical methods like bivariate and univariate analysis for the quantitative method and thematic coding has been applied for the qualitative method. Triangulation method is used to validate the data obtained by correlating the results from the survey and interviews with those extracted from the literature review. Results. Results pertaining to the reasons why companies have moved to and also why other companies haven’t taken up TickITplus have been gathered from the survey and interviews. It was identified that high costs and low customer demand were the main reasons for the organizations not to choose TickITplus while among the organizations which have moved to TickITplus have also chosen the scheme based on customer requirement. However, few other reasons apart from these have also been identified which are presented in this document Conclusions. Conclusions have been drawn citing the importance of costs incurred for implementing TickITplus as a reason for not selecting TickITplus as it was considered very expensive. Among other reasons customer requirement was also low which was identified as a factor for the relatively low number of TickITplus certified organizations. On the other hand, among the TickITplus certified firms, customer demand forms the prominent reason for moving to TickITplus and lack of appropriate people to take up the work was considered as an important hindrance while implementing TickITplus. Several other reasons and challenges have also been identified which are clearly detailed in the document.