User resistance in Post ERP implementation stage

Abstract: User resistance in ERP implementation has been identified as an obstruction that creates problems for organizations, therefore it needs to be thoroughly understood. ERP is implemented in stages and the last stage in ERP implementation project is Post Implementation Stage. Post Implementation Stage of ERP system is very crucial for a project as ERP implementation doesn’t finish after Go-Live, instead the real test of system starts when user begins using the system. Much of past research work on user resistance is about managing user resistance and formulating strategies to minimize it. This research focus to identify the causes behind user resistance in POST-ERP implementation stage. The reasons identified by this research are user expectations, inadequate user training, education, usability and use of technology. The main purpose of the work is to detect some causes that must be considered in order to secure ERP implementation project as successful by reducing user resistance towards the system. For attaining this objective and to achieve the main goal of research, interviews were conducted with users and they were asked questions related to research question. The result of this study indicates that user resistance after ERP implementation is caused by resistance to change, user expectations, inadequate education and training, usability issues and resistance towards technology.