Designing good healthcare : Improving ulcer monitoring in home care

Abstract: This thesis seeks to improve the ways in which healthcare professionals can monitor and treat ulcers using mobile technology. The work focuses on designing a well rounded user experience which is usable in a professional setting. The design presented in the work is based on established design rules and guidelines. The design is evaluated and verified using two usability evaluation methods. These methods are a heuristic evaluation and a cognitive walkthrough. The work also seeks to evaluate what impact user involvement in the development process has on the user experience. This is done using a questionnaire named AnvändbarhetsIndex and it focuses on evaluating the usability of a given system. The results of this thesis show that it is possible to implement the monitoring process while providing a positive user experience and that the user experience is positively impacted by involving the user in the development process.