The Myth of the Paperless Office : Is there a key amongst the clouds?

Abstract: The paperless office is a concept that has been around for decades. The concept concerns digital technology replacing paper as a medium within the office, but so far a completely paperless office has yet to be achieved. In this study, we have reviewed previous research in order to understand potential reasons for this. We interviewed local offices, to find out how they used paper around the office, and information about what properties a replacement might need. The research questions that guided us through our study were: In what way do local offices store and index data? What themes can we find in their practices that help us further the paperless office? Can we use our findings to create a concept design? Using the information we gathered we designed a conceptual prototype styled after a common binder, to associate the mental models used when working with paper, and imbuing it with digital technology.