Users perceptions about the usability of a LCDP mobile application

Abstract: In the last two decades, software designed to solve specific tasks for its user has seen a big rise and not least of these are mobile applications. Low-code development platforms have over the last few years been introduced as an alternative that provides lower development times and costs. These low-code development platforms do however trade features and functionality to reach these lower costs. This could affect the usability of the platform's end products. The goal of this thesis is to identify usability issues in a mobile application developed in a LCDP, analyze existing usability guidelines for native mobile applications and propose new or adapted usability guidelines for low-coded mobile applications.  To validate the gap in low-code development platform usability literature that led us to our initial problem statement we performed a literature review. Making use of individual interviews and focus groups we could produce the empirical data needed to identify potential user experienced usability issues within a low-code developed mobile application. We reviewed current native usability literature and found that most models, frameworks, and usability guidelines are in some way tied to the ISO 9241-11 standard. Individual interviews were held where we found that the overall experienced usability was positive. We then conducted seminars with focus groups which led to a thematic analysis. We summarized the quantitative data from the interviews and the qualitative data of the thematic analysis on the focus group seminars and then tied it to what we found in the literature review. Through our research, we found multiple areas of improvement in the application but the most discussed of these were that the users expected similar functionality to be presented in a similar fashion. With both the data from the literary analysis and empirical study we propose a new and adapted set of low-code usability guidelines with strong ties to the ISO 9241-11 standard and its core attributes.