How to overcome the challenges of Internet of Things to ensure successful technology integration : A case study at an Aerospace manufacturer

Abstract: Purpose - The purpose of this study is to investigate how the challenges of Internet of Things that manufacturers can influence can be overcome. Theoretical foundation - This study conducted an extensive literature review to identify and understand the challenges to Internet of Things and actions to overcome them. 11 technical challenges, 13 organisational and 6 resource availability challenges were identified. 4 actions were identified. Method - To fulfil the purpose, an embedded multiple case study at a global Aerospace manufacturer was conducted. 7 unstructured interviews, 12 semi-structured interviews and a survey were conducted. Respondents were picked due to their experience in Internet of Things projects and relevant technologies. The survey was conducted to evaluate the challenges’ relevance to high-technology manufacturers, on a 7-point Likert scale. The semi-structured interviews aimed to find actions to overcoming the challenges relevant to high-technology manufacturers. Findings - The evaluation of the challenges relevance to high-technology manufacturers resulted in 10 common, 9 occasional and 2 uncommon challenges. 12 actions to overcoming the challenges and their tasks were identified. Theoretical contribution - The study provides a comprehensive list of potential challenges to Internet of Things. It evaluated the challenges’ impact on high-technology manufacturers, thus challenging and validating Internet of Things challenges presented in literature. It provides a set of actions and a framework which aids in overcoming challenges that impact high-technology manufacturers’ Internet of Things initiatives, thus contributing to digital change management. Finally, it aids in the progress towards concretising Industry 4.0 and its trends toward connectivity, intelligence, and flexible automation. Practical contribution - The study provides an increased understanding of potential challenges of Internet of Things, and recommendations to how high-technology manufacturer can overcome the challenges. A framework is provided which gives an overview of which actions, and subsequent tasks, to take to overcome a specific challenge.