Usability Testing of Software Products : A case study about usability testing and how to improve the practice
Abstract: Usability testing is an important task during development of software products such as web and mobile applications. It is a growing and evolving concept but is often left out during development due to time and costs. Developers are also expected to handle the usability testing but are given minimal training to do so. The aim of this thesis is to examine how Tieto uses and perform usability testing when developing their software products. The study is about identifying any issues in the practice and compare it to presented theory and come up with suggestions of change that Tieto can take into consideration. The method in this thesis is single case study done with qualitative data collection through observation and semi-structured interviews, to be able to answer the purpose and get a deeper knowledge about what some of the employees at Tieto thinks of usability testing. By comparing the result of the study with the presented theory the conclusion can be drawn that the practice of usability testing consists of a few flaws but that the main problem is the organizational culture.
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