Robust Issue Tracking Application (RITA) : Developing an issue tracker using modern web technologies

Abstract: Issue tracking is one of the vital parts in maintaining computer  systems.  It is utilized in anything from small independent companies to large enterprises. The tracking does not just provide developers and other personnel with crucial information regarding their systems current state, but additionally stores useful documentation if any error reoccurs in the future. However, if the tracking issue would be deficient in some way, the complete process of developing or maintaining a system could affected negatively in great extent. This thesis work has looked into a scenario where the tool has been to slow, overly complicated and obsolete. It has made a large negative impact on the work force that uses the tool and made tracking issue to a discouragement. The thesis work has thence investigated features of the existing tool, suggested a better solution to use based upon these findings, followed by the development of a web application. When the application was finished, its usability was tested by the intended staff and performance tests were conducted. The test results showed that the application had been implemented successfully in many aspects. Unfortunately, due to deficient technical choices, the project did struggle with implementing all features as expected. The thesis work did consequently learn the hard way the importance of a choosing development techniques very thoroughly.