A Dynamic Resource Allocation Framework for IT Consultancies

Abstract: This Master thesis provides a framework for analysis of the resource planning and allocation processes within an IT consultant firm. The aim is, to identify information, which can be reflected in an information system. The framework has been developed using multi-grounded theory method, considering theories from the areas of information systems design, project business performance, enterprise planning, and project planning. Based on a main process view and hypothesized information requirements, the dynamic processes of sales, project resource planning, miscellaneous activity planning, project portfolio planning, resource allocation and general management are discussed, along with their underlying concepts. A case study has been conducted, to test the validity of the framework and to evaluate its applicability. The findings are compared and contrasted to our frame of reference during analysis. From a reflection on the analysis, changes are proposed to the firm under study, as well as our framework.