Webbokning i TeleQ 5

University essay from Uppsala universitet/Institutionen för informationsteknologi

Author: Rasmus Middendorff; [2012]

Keywords: ;

Abstract:

The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development of the fifth (and latest) version of TeleQ the need for a redesigned web booking module has emerged. This project aims to develop a future proof concept for how web booking should be handled in TeleQ 5.

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