Webbokning i TeleQ 5

Abstract: The Uppsala based company Aurora Innovation AB develops a call center solution called TeleQ with customer callback scheduling that decreases customer waiting time and increases agent productivity. There is also a possibility for the customer to book a callback time on the web. During the development of the fifth (and latest) version of TeleQ the need for a redesigned web booking module has emerged. This project aims to develop a future proof concept for how web booking should be handled in TeleQ 5.