The Relation Between Academic Education and Employees´ Performance in Tehran Parsian Evin and Azadi Hotels

Abstract: Hospitality industry has been changing rapidly as a result of changing economies, societies, and fast developing technologies "(Baum, Amoah, & Spivack, 1997)."To cope with these changes, employees need various skills and abilities. The industry will benefit from increased levels of formal education and training" (O‟Mahony & Sillitoe, 2001). Hospitality educations prepare students with the skill sets to succeed in this fast changing industry.
Encounter of the modern world, where in dominate knowledge and high technology, forced that educated and well-informed employees became the key factors for handling change and obtaining competitive advantage of organizations . (Pološki Vokic & Grizelj, 2007).
The aim of this research was to identify the relation between academic education and employees‟ performance in Tehran Parsian Evin and Azadi Hotels.
For this thesis a qualitative case study was chosen and for collecting the data six managers of two hotels were interviewed. The data showed that, there is a significant relation between academic education and employees‟ performance in both hotels, therefore, it is better to hire educated employee for achieving a higher employee‟s performance. Our study also found that an employee who has related education with his work has a better performance, because, scientifically, they know their work and its standard, which causes a higher performance for them. Then, when it comes to job satisfaction, our data revealed that the expectations of educated staff are more than their perception in these hotels especially about salary and job promotion and providing job satisfaction for these persons are much harder than uneducated one and also an employee who is satisfied with his job has a better behavior and does his duty much better than dissatisfy employees. Furthermore, most of the participants in both hotels believed that employee who has academic education knows work standards and tries to adapt with them and also tries to implement them, meanwhile there is a positive relation between work commitment and employees‟ performance.