Deconstructing Organizational Learning : How knowledge is retained, reused and forgotten

University essay from Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

Abstract: This study set out with the purpose of gaining an understanding for how organizational learning occurs, and how the knowledge gained is retained, and perhaps forgotten. To this end a case study of a Swedish ski school was conducted. The top management team of the organization was interviewed, and data in the form of internal documents was gathered. The results show that a systematic way of working with organizational learning, routinizing the capturing, evaluation, and implementation of improvement ideas was a contributing factor in enabling continuous improvement to the organization’s systems and routines. Knowledge sharing enabled learning in organizational memory to spread to different areas of the organization.

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