Influencing Learning Through the Use of IT-Systems : A case study on double-loop learning
Theory suggests that IT-systems can be used in the promotion of learning within an organization. However, this area of research is in the current time of writing relatively unexplored. This paper focuses on double-loop learning, a concept introduced by Chris Argyris in the 1970s. It is argued that this type of learning is highly beneficial for the success and further development of an organization. The empirical material of this study has been gathered through a qualitative case study at the public authority, the Swedish Forest Agency. The findings of this study indicate that the IT-system could be used as a catalyst promoting double-loop learning. Factors enabling double-loop learning were identified at the organization and were used in distinguishing whether the organization experienced double- loop learning through their IT-system, or not. As the paper aspires to answer to the theoretical gap, it acts as academical stepping-stone, equipping further researcher with contributory material to use in further research.
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