Usability Evaluation of Smart Phone Application Store

Abstract: In this study, the usability of smart phone application store app is evaluated. The study was performed on different smart phone operating systems. Data about usability was gathered through surveys and think aloud based experiment. Anova analysis was also performed on data to identify significant issues. A lot of smartphone users reported issues with installing, locating and searching about apps. Many users had issues with uninstalling of apps and navigating the search results when looking for apps. The smartphone operating system and the app store does not provide seamless navigation and alot of content is not tailored for smart phone users.