Factors in Management Systems contributing to Business Excellence : A Case Study of Veoneer Sweden AB

Abstract: This study is concerned with the identification of the factors in management systems which contribute to business excellence in an organisation. Considering that every organisation regardless of sector and size want to achieve business excellence, and every organisation is made up of multiple clusters of management systems, this is a highly interesting topic for the researchers and the case company, Veoneer Sweden AB. However, despite the prominence in the importance of a management system and goals to achieve business excellence, there is a lack of contemporary research on how management systems contribute to business excellence. To fill this gap, a case study was conducted identifying factors of management systems through benchmarking three organisations that have achieved business excellence and conducting interviews at Veoneer Sweden AB. Through drawing upon data from the interviews with 14 people at Veoneer, it was found that management systems contribute to business excellence through systemic and cultural factors. A mix of cultural and systemic factors was found to be important in a management system’s contribution to business excellence. Additionally, feedback systems and a diverse management system team were identified to be important for the implementation of a management system.