An assessmant of the IT governance maturity at SL

University essay from KTH/Industriella informations- och styrsystem

Author: Felipe Castillo; [2011]

Keywords: ;


Today Information Technology (IT) can be found in every modern enterprise. As IT has

become one of the most crucial parts of an enterprise, it has made management aware of the significant

impact IT has on the success of the enterprise. This has led to a significant increase on IT investments. IT

governance aims at assuring that IT delivers more value from IT investments and enforcing IT’s role as a

business enabler.


This master thesis aims at assessing the IT organization at AB Storstockholms Lokaltrafik (SL) from an IT

governance perspective. The purpose of such assessment is to identify problem areas and suggest measures

for improvement. The IT governance framework COBIT (Control Objectives for Information and related

Technology) has guided the theory for IT governance throughout this study. A framework for the

assessment of the IT governance maturity at SL was developed based on the IT Organization Model

Assessment Tool (ITOMAT), a formalized method for assessing the IT governance maturity.


The IT governance maturity of SL obtained the score 2,68 out of 5,00. Considering the fact that SL started

with the process of introducing IT governance to the organization as recent as 3 years ago, the result

obtained is considered high. It indicates that significant progress has been achieved in their IT governance.

Nevertheless, the organization still has significant potential for improvement.

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