Development of a cloud service and a mobile client that visualizes business data stored in Microsoft Dynamics CRM

University essay from Uppsala universitet/Institutionen för informationsteknologi

Author: Jeton Mustini; [2015]

Keywords: Dynamics CRM; Beslutstödssystem;

Abstract:

In this master thesis a prototype application is developed to help decision makers analyze data and present it so that decision makers can make business decisions more easily. The application consists of a client application, a cloud service, and a Microsoft Dynamics CRM system. The client application is developed as a Windows Store App, and the cloud service is developed as a web application using ASP.NET Web API. From the client users can connect to the cloud service by providing a set of user credentials. These credentials are then used against the users Microsoft Dynamics CRM server to retrieve business data. Data is modeled in a component on the cloud service to useful information defined by key performance indicators. The user's hierarchical organization structure is also replicated in the cloud service to enable users to drill-down forward and backward between organizational units and view their key performance indicators. These key performance indicators are finally returned to the client and presented on a dashboard using interactive charts

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