Categorization of Swedish e-mails using Supervised Machine Learning

Abstract: Society today is becoming more digitalized, and a common way of communication is to send e-mails. Currently, the company Auranest has a filtering method for categorizing e-mails, but the method is a few years old. The filter provides a classification of valuable e-mails for jobseekers, where employers can make contact. The company wants to know if the categorization can be performed with a different method and improved. The degree project aims to investigate whether the categorization can be proceeded with higher accuracy using machine learning. Three supervised machine learning algorithms, Naïve Bayes, Support Vector Machine (SVM), and Decision Tree, have been examined, and the algorithm with the highest results has been compared with Auranest's existing filter. Accuracy, Precision, Recall, and F1 score have been used to determine which machine learning algorithm received the highest results and in comparison, with Auranest's filter. The results showed that the supervised machine learning algorithm SVM achieved the best results in all metrics. The comparison between Auranest's existing filter and SVM showed that SVM performed better in all calculated metrics, where the accuracy showed 99.5% for SVM and 93.03% for Auranest’s filter. The comparative results showed that accuracy was the only factor that received similar results. For the other metrics, there was a noticeable difference.