Pointing in circles is not a way to circular economy : Barriers to a circular use of ICT products from a user organisation’s perspective

Abstract: The circular economy, in which products, materials and resources circle back into the system rather than ending up as waste, offers the possibility to decouple economic growth from environmental degradation. For the sector of information and communication technologies (ICT), where the products contain a wide range of critical raw materials and have a large environmental impact during their manufacturing phase, a shift from today’s linear consumption is especially important. While such a transition requires action from actors on all system levels, the users have a unique position to drive the transition through a change in their behaviour. The aim of this thesis is to build knowledge about how user organisations can enable a transition to a circular ICT sector. A case study was performed at a large ICT reseller in Sweden where the current use of internal laptops and smartphones was investigated and analysed. The data collection resulted in the identification of 15 barriers that we claim hinder the case company from becoming a circular user of ICT products. A categorisation of the barriers further showed that the majority of them are found on an organisational level. We argue that among them, the most impactful barrier is an ambiguous responsibility for the post-use collection of products within the organisation. The thesis is concluded with the notion that organisations do indeed have large possibilities to drive a shift in the ICT sector but have a number of barriers to overcome first. Fortunately, the majority of the barriers are internal and can be directly addressed by managerial actions.