The influence of motivation on employee's job satisfaction : a study of First Bank Nigeria PLC

Abstract: Purpose: The purpose of this study is an attempt to find out the influence motivation has on employees’ job satisfaction based on our case which is First Bank Nigeria Plc. To be able to meet this objective, several motivation theories were discussed and intrinsic/extrinsic motivational factors as found in related literature were taken into consideration. Methodology: The researchers carried out a qualitative study where secondary data was obtained from textbooks and peer reviewed journal articles from the school library in order to identify existing scientific knowledge concerning this topic. Also, primary data used were collected through Skype interview and through email with the aid of formulated open-ended questions. Both the company and the interviewee were chosen based on convenience sampling. Data obtained underwent a reduction phase as the authors reduced the work into keywords. Data was later organized and emerged patterns were interpreted for better understanding by the reader. Result & Conclusions: From this study, the authors found that both intrinsic and extrinsic motivation enhances employees’ job satisfaction. This was evident through the various factors like increment in salary, perceived equality in pay, conducive environment amongst others numerated by respondents as what will increase their satisfaction in the work they do. Limitations: The study is limited to one case company and thirteen respondents from a specific branch. As such the results obtained cannot be easily generalized. Secondly, employees whose job did not connect directly to banking activities like securities, messengers and cleaners were not considered in this study. Scope for further studies: Due to our limitations, we suggest that similar studies should be carried out on the influence of motivation on employees’ job satisfaction in several banks and including securities, messengers and cleaners to see if the results differ from the results of our study. Also our theoretical framework can be extended by showing the influence job satisfaction or job dissatisfaction has on employees’ attitude towards work. Contribution of the thesis: This study contributes to the previous literature on the concept of motivation and job satisfaction especially the influence motivation has on employees’ job satisfaction. The practical implications of this research work for managers is to pay their workers appropriately in order to enhance job satisfaction.