Community knowledge in Massively Multiplayer Online games

Abstract: The communication possibilities today have made it easier for developers of packaged software to bridge the gap to their customers. One group of developers who have taken this opportunity is the makers of massively multiplayer online games, which has during the last years become one of the best selling software genres. This thesis aim at, by looking at four games in this genre, nding how they involve their customers in development to improve their own product.