Teamledarens roll för medarbetarna i ett tjänsteföretag

Abstract: The theory found in management literature regarding middle management explains the position as ambivalent with responsibilities such as communication, relationships and motivating staff. In our empirical approach however we found that these areas are divided between two separate positions where a sales manager, for example, has the authorities that follow a middle management position. The team leader, who answers up to the sales manager, is however forgotten, even though it is this particular position that takes responsibility for communication, relationships and motivation in the workplace. By giving team leaders greater formal responsibility inscribed on personnel matters, helps to increase the motivation, performance and company profitability in the long term. A prosperous staff, we believe are the foundation to lead the company forward in times like now, after all, these are the most important corporate resource a company´s got.