Essays about: "Christina Metcalfe"

Found 1 essay containing the words Christina Metcalfe.

  1. 1. Chatbot or voice assistant in a help desk application? : A study of users’ experiences and preferences

    University essay from Umeå universitet/Institutionen för tillämpad fysik och elektronik

    Author : Christina Metcalfe; [2021]
    Keywords : Conversation design; voice interaction; user experience; UX;

    Abstract : Companies across a wide range of business areas are working hard to fulfill users wishes to speak to digital voice assistants. The trend of replacing chatbots in favour for voice assistants carries a risk of companies not considering which applications will actually benefit from getting a voice user interface (VUI) resulting in poor user experience. READ MORE