Essays about: "Customer Services in airline industry"

Found 4 essays containing the words Customer Services in airline industry.

1. 1. Mining the Skies: An Exploration of Airline Reviews using LDA

   University essay from Lunds universitet/Nationalekonomiska institutionen; Lunds universitet/Statistiska institutionen

   Author : Joel Ljungström; [2023]
   Keywords : LDA; Logistic Regression; Classification Tree; Airline Reviews; Web Crawler; Business and Economics;

   Abstract : Airlines face a highly competitive industry requiring large capital investment at thin profit margins. In addition, the carriers are re-emerging from the COVID-19 pandemic; a time period which brought the industry to a standstill and revenue streams to an unforeseen low. READ MORE

3. 2. Predicting Purchase of Airline Seating Using Machine Learning

   University essay from KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Author : Sebastian El-Hage; [2020]
   Keywords : Deep learning; Machine learning; Binary classification; Neural network; Support vector machine; Djupinlärning; Maskininlärning; Binär klassificering; Neurala nätverk; Stödvektormaskin;

   Abstract : With the continuing surge in digitalization within the travel industry and the increased demand of personalized services, understanding customer behaviour is becoming a requirement to survive for travel agencies. The number of cases that addresses this problem are increasing and machine learning is expected to be the enabling technique. READ MORE

4. 3. Using Social CRM to influence Customer Service and Loyalty: A Perspective in the Airline Industry

   University essay from Lunds universitet/Företagsekonomiska institutionen

   Author : Desislava Halova; Raymond Menne; [2013]
   Keywords : Social CRM; Customer Service; Social Media; Customer Loyalty; Business and Economics;

   Abstract : The purpose of the study was to investigate how companies can harness the power of social media by utilizing Social CRM. It was investigated how integrating social media channels into existing Client Relationship Management platforms can influence customer service and customer loyalty. READ MORE

5. 4. The customers’ perception of Wizz Air, the largest low–fare low–cost airline in Central Eastern Europe

   University essay from Sektionen för ekonomi och teknik (SET)

   Author : Eniko Czudar; Nikolett Ruck; Karolina Ruwinska; [2007]
   Keywords : airline industry; customer satisfaction;

   Abstract : Wizz Airline company was established only three years ago. This thesis explores the customers' satisfaction about their services. The data was collected from internet forums and journals. The final conclusion was that the majority are satisfied with Wizz Air's services. READ MORE