Essays about: "customer satisfaction"

Showing result 1 - 5 of 415 essays containing the words customer satisfaction.

  1. 1. Minimization of Output Variation in Mass Customized Production

    University essay from Högskolan i Jönköping/JTH, Industriell organisation och produktion; Högskolan i Jönköping/JTH, Industriell organisation och produktion

    Author : My Ngoc Johansson; Salwa Al Hasbani; [2018]
    Keywords : Output variation; mass customized production; Standardised work; line balancing; internal logistics; kitting; sequencing and scheduling material deliveries;

    Abstract : During the past decades, there have been an acceleration of customers’ needs of customized products. This have pressured many companies in offering customized products in order to reach customer satisfaction and keep growing and expanding their market share. READ MORE

  2. 2. An empirical thesis of service recovery in the package holiday industry

    University essay from Karlstads universitet/Handelshögskolan; Karlstads universitet/Handelshögskolan

    Author : Angelica By; Elisabeth Kaspersson; [2018]
    Keywords : service failure; service recovery; justice dimension; hedonic values; satisfaction;

    Abstract : Purpose: The aim of this thesis is to gain an understanding what it is within the vacation offering that makes certain customers dissatisfied with a service recovery effort. Design/methodology/approach: The basis of the thesis is a qualitative approach since we want to gain an understanding about what it is in the service failure and service recovery that make customers dissatisfied. READ MORE

  3. 3. Machine Learning to Uncover Correlations Between Software Code Changes and Test Results

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Negar Fazeli; [2017-12-05]
    Keywords : ;

    Abstract : Statistics show that many large software companies, particularly those dealing with large-scale legacy systems, ultimately face an ever-growing code base. As the product grows, it becomes increasingly difficult to adequately test new changes in the code and maintain quality at a low cost without running a large number oftest cases [1, 2, 3]. READ MORE

  4. 4. THE CUSTOMER IS ALWAYS RIGHT Telephone based customer service communication styles that lead to customer satisfaction

    University essay from Institutionen för tillämpad informationsteknologi

    Author : Amra Trako; [2017-10-26]
    Keywords : interpersonal communication; customer service; communication styles;

    Abstract : This study deals with a telephone based customer service and the communicationstyles that make the communication in this setting successful or unsuccessful.Many companies in Sweden have a telephone based customer service, and often times thecustomer’s initial contact with the company is through the customer service. READ MORE

  5. 5. Measuring Customer Satisfaction - A study regarding measuring customer satisfaction at Volvo Penta's authorized dealers

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Martina Andersson; Kristoffer Skalsky; [2017-07-06]
    Keywords : ;

    Abstract : Nowadays measuring customer satisfaction constitutes an important part of a company’sbusiness since it provides valuable information about customers' expectations, preferencesand experiences. By measuring customer satisfaction, a company can gain essential insightson how to improve their business. READ MORE