Essays about: "customer satisfaction"

Showing result 1 - 5 of 408 essays containing the words customer satisfaction.

  1. 1. Machine Learning to Uncover Correlations Between Software Code Changes and Test Results

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Negar Fazeli; [2017-12-05]
    Keywords : ;

    Abstract : Statistics show that many large software companies, particularly those dealing with large-scale legacy systems, ultimately face an ever-growing code base. As the product grows, it becomes increasingly difficult to adequately test new changes in the code and maintain quality at a low cost without running a large number oftest cases [1, 2, 3]. READ MORE

  2. 2. THE CUSTOMER IS ALWAYS RIGHT Telephone based customer service communication styles that lead to customer satisfaction

    University essay from Institutionen för tillämpad informationsteknologi

    Author : Amra Trako; [2017-10-26]
    Keywords : interpersonal communication; customer service; communication styles;

    Abstract : This study deals with a telephone based customer service and the communicationstyles that make the communication in this setting successful or unsuccessful.Many companies in Sweden have a telephone based customer service, and often times thecustomer’s initial contact with the company is through the customer service. READ MORE

  3. 3. Measuring Customer Satisfaction - A study regarding measuring customer satisfaction at Volvo Penta's authorized dealers

    University essay from Göteborgs universitet/Företagsekonomiska institutionen

    Author : Martina Andersson; Kristoffer Skalsky; [2017-07-06]
    Keywords : ;

    Abstract : Nowadays measuring customer satisfaction constitutes an important part of a company’sbusiness since it provides valuable information about customers' expectations, preferencesand experiences. By measuring customer satisfaction, a company can gain essential insightson how to improve their business. READ MORE

  4. 4. Online customer experience, satisfaction and repurchase intention for online clothing retailing

    University essay from Göteborgs universitet/Graduate School

    Author : Johanna Nilsson; Olle Wall; [2017-06-30]
    Keywords : Online shopping; Online Customer Experience; Clothing retailing; Satisfaction; Repurchase intention; Fulfillment reliability;

    Abstract : Purpose – The purpose of this study is to describe and analyze the factors of online customer experience and test their effect on satisfaction in an online clothing retailing context. Additionally, the purpose is test the relationship between satisfaction and repurchase intention within this context. READ MORE

  5. 5. Chinese Cross-Border Online Shopping through Agents from Sweden –An Exploratory Study of the Determinants of

    University essay from Göteborgs universitet/Graduate School

    Author : Lei Yu Jiang; Nicole Kungel; [2017-06-30]
    Keywords : China; Sweden; cross-border online shopping; Daigou; customer satisfaction; repurchase intention; trust; country image; perceived social value; susceptibility to interpersonal influence;

    Abstract : MSc in Marketing and Consumption.... READ MORE