Essays about: "customer satisfaction"

Showing result 1 - 5 of 365 essays containing the words customer satisfaction.

  1. 1. How the customer satisfaction in function of the Kano Model is used to have a better competitive advantage within the car industry?

    University essay from Högskolan i Halmstad

    Author : Hugo BENTZ; [2017]
    Keywords : Kano model; car industry; customer satisfaction; competitive advantage;

    Abstract : This article has as objective, to show and analyzing how the customer satisfaction in function of the Kano Model is used to take a competitive advantage within the car industry. Some results show that the impact of the customer satisfaction surveys account for 8 to 10% of the turnover of the major European car companies. READ MORE

  2. 2. How the customer satisfaction in function of the Kano model is used to have a better competitive advantage

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Sophian Gauzelin; [2017]
    Keywords : Kano model; car industry; customer satisfaction; competitive advantage;

    Abstract : This article has as objective, to show and analyzing how the customer satisfaction in function of the Kano Model is used to take a competitive advantage within the car industry. Some results show that the impact of the customer satisfaction surveys account for 8 to 10% of the turnover of the major European car companies. READ MORE

  3. 3. How to improve customer satisfaction in luxury hotel industry

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Estelle Berjat; [2017]
    Keywords : ;

    Abstract : .... READ MORE

  4. 4. Mobile payment analysed from the aspects of Kano model

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap; Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Krisztina Kodó; Isabel Hahn; [2017]
    Keywords : Kano Model; Customer Satisfaction; Mobile Payment; Customer Requirements; Product Attributes;

    Abstract : By applying the Kano Model on mobile payment, the paper aims at giving an overview on thebasic, performance and excitement requirements that affect customer satisfaction. In this paper,mobile payment customer requirements are compared to former research conducted onpayment methods in general. READ MORE

  5. 5. Improvement of customer's satisfaction in aviation industries

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Arnaud MOULIN; [2017]
    Keywords : Kano Model; Aviation industries; Customer satisfaction;

    Abstract : This aim of our scientific article is analysing how aviation industries can improve their customer’s satisfaction based on Kano Model. In fact, we noted in this article that there is no interaction found between « attractive » and « one dimensional » attributes. READ MORE