Essays about: "customer satisfaction"

Showing result 1 - 5 of 358 essays containing the words customer satisfaction.

  1. 1. A Review of the Kano model : A Case Study on Online Travel Agencies

    University essay from Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap; Högskolan i Halmstad/Akademin för ekonomi, teknik och naturvetenskap

    Author : Thanh Huong Le; Malin Karlsson; [2017]
    Keywords : Kano model; IPA; OTA; Online Travel Agencies; SLEPT; customer satisfaction;

    Abstract : The e-commerce has increased over the last decades, and this have indicated a change in the booking behaviour within tourism. The change within the tourism business is almost completed to go from offline to online services. This has developed a new form of companies; the online travel agencies (OTAs). READ MORE

  2. 2. Retail Management: factors influencing profit maximization and customer satisfaction. : A case study of airport operations and concession management.

    University essay from Umeå universitet/Företagsekonomi

    Author : Jamila Alieva; [2017]
    Keywords : retail management; operations management; airport retail management;

    Abstract : Airport performance is highly depended on effective retail management and management of airport concession. This thesis is tend to find the answer for two research questions developed, with a purpose to offer optimization of the dependency in a most convenient way: What are the factors influencing successful retail operations in airports?andHow to increase profit maximization and customers satisfaction through effective concession management? The purpose of these research questions is to discover what is retail management in airport business sector. READ MORE

  3. 3. Paint´n Roll Omnichannels: A study of retail channel integration, channel content and their impact on customer satisfaction, purchase intention and brand attitude

    University essay from Göteborgs universitet/Graduate School

    Author : Josefin Boman; Emelie Dimberg; [2016-09-21]
    Keywords : omnichannels; multichannels; channel integration; channel content; customer satisfaction; purchase intention; brand attitude; digital competence; e-commerce experience; Millennials;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  4. 4. Expiration Date, Unknown: Reasons to Abandon E-grocery Shopping: A qualitative study

    University essay from Göteborgs universitet/Graduate School

    Author : Kristofer Börjesson; Peter Szigeti; [2016-09-21]
    Keywords : groceries; groceries online; e-grocery; e-commerce; e-satisfaction; customer satisfaction; e-loyalty; customer loyalty; repeat purchase; attitudes; stress; quality; time; price; variety; recovery; influencers; abandon;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  5. 5. Using 3D-Printing for Improving Backorder Recovery - A study performed at Volvo Group

    University essay from Chalmers tekniska högskola/Institutionen för teknikens ekonomi och organisation

    Author : Elise Almqvist; Carolina Corin; [2016]
    Keywords : 3D-Printing; Backorder Recovery; Automotive Industry; Spare Part Distribution;

    Abstract : Purpose – Fast backorder recovery for spare parts is crucial for customer satisfaction but is sometimes slow due to sourcing or tooling issues, long production- or waiting time. 3D-printing has the potential to complement and improve Volvo’s current backorder recovery process. READ MORE