Essays about: "customer satisfaction"

Showing result 1 - 5 of 354 essays containing the words customer satisfaction.

  1. 1. Paint´n Roll Omnichannels: A study of retail channel integration, channel content and their impact on customer satisfaction, purchase intention and brand attitude

    University essay from Göteborgs universitet/Graduate School

    Author : Josefin Boman; Emelie Dimberg; [2016-09-21]
    Keywords : omnichannels; multichannels; channel integration; channel content; customer satisfaction; purchase intention; brand attitude; digital competence; e-commerce experience; Millennials;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  2. 2. Expiration Date, Unknown: Reasons to Abandon E-grocery Shopping: A qualitative study

    University essay from Göteborgs universitet/Graduate School

    Author : Kristofer Börjesson; Peter Szigeti; [2016-09-21]
    Keywords : groceries; groceries online; e-grocery; e-commerce; e-satisfaction; customer satisfaction; e-loyalty; customer loyalty; repeat purchase; attitudes; stress; quality; time; price; variety; recovery; influencers; abandon;

    Abstract : MSc in Marketing and Consumption.... READ MORE

  3. 3. Using 3D-Printing for Improving Backorder Recovery - A study performed at Volvo Group

    University essay from Chalmers tekniska högskola/Institutionen för teknikens ekonomi och organisation

    Author : Elise Almqvist; Carolina Corin; [2016]
    Keywords : 3D-Printing; Backorder Recovery; Automotive Industry; Spare Part Distribution;

    Abstract : Purpose – Fast backorder recovery for spare parts is crucial for customer satisfaction but is sometimes slow due to sourcing or tooling issues, long production- or waiting time. 3D-printing has the potential to complement and improve Volvo’s current backorder recovery process. READ MORE

  4. 4. The Flying Frustration : A study of customer frustration within the SAS EuroBonus program

    University essay from Högskolan i Jönköping/IHH, Marketing and Logistics; Högskolan i Jönköping/IHH, Marketing and Logistics

    Author : Amanda Simmeborn; Paulina Åberg; [2016]
    Keywords : Customer frustration; Satisfaction construct; Frequent flyer program;

    Abstract : In today's competitive marketplace, relationship marketing has become an important factor. Companies want to achieve customer loyalty through sustainable long-term relationships with customers, especially in the service industry. Thus, companies implement loyalty programs, and conduct consumer research to evaluate the success of these programs. READ MORE

  5. 5. Digitalization of Supply Chains : A case study of value adds by digitalizing the supply chain

    University essay from KTH/Industriell Management; KTH/Industriell Management

    Author : AXEL HERMANSSON; PETER SYLVÉN MÖLLER; [2016]
    Keywords : Digitalization; supply chain; information and communication technology; drivers; value adds; automatization; information flow; reliability;

    Abstract : Technology has been developing over the last decades and the phenomenon of digitalization is becoming a reality for all industries. For supply chain managers, it is becoming a necessity to use the new technology to create interoperable systems that can increase responsiveness, transparency and cost efficiency of their supply chains, in order to meet the more demanding customer expectations and business environments. READ MORE