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1. 1. A study about the use of reward systems and employee motivation in a call centre

   University essay from Göteborgs universitet/Företagsekonomiska institutionen

   Author : Nadja Zabouj; Nicole Antoniades; [2015-07-09]
   Keywords : Reward systems; reward; motivation; call centre.;

   Abstract : Background The purpose of using reward systems is to motivate and encourage actions needed for goal achievement, thereby increasing the results of an organization. Often, the use of reward systems is a crucial part of the organizations management control system. READ MORE