Essays about: "complaint management thesis"

Showing result 1 - 5 of 8 essays containing the words complaint management thesis.

1. 1. Complaint system for Health Care Center Hjärtat

   University essay from Högskolan i Halmstad/Akademin för informationsteknologi

   Author : Collins Abika; [2022]
   Keywords : ;

   Abstract : Today the IT support could be overwhelmed with loads of requests from the clients within the Health care center Hjärtat (Also known as HCCH) through email, which is an inefficient way to store and manage information of each complaint. Tracking down the list of requests is also an issue. READ MORE

3. 2. Outage of Meta-owned Social Network Sites (SNS) - University students' experiences and insights for strategic communication practice and its relevance for social acceleration

   University essay from Lunds universitet/Institutionen för strategisk kommunikation

   Author : Jie Yue; [2022]
   Keywords : university students; social media; social network sites; social acceleration; slipping slopes; uses gratifications theory; strategic communication; Hartmut Rosa; Social Sciences;

   Abstract : This thesis explores the socially constructed phenomenon that has arisen as a result of the proliferation of social network sites that has penetrated our daily lives. The qualitative study analysed how university students experienced the global outage of Facebook, Instagram and, WhatsApp on October 4th, 2021, because of the Meta-owned ecosystem of social media. READ MORE

4. 3. Discovering Consumer Complaint Behavior in Online Food Delivery

   University essay from Lunds universitet/Institutionen för tjänstevetenskap

   Author : Ziyuan Liang; Szu Yuan Wang; [2021]
   Keywords : Complaints; consumer behavior; online food delivery; dissatisfaction.; Social Sciences;

   Abstract : Online food delivery is becoming increasingly popular and has attracted more and more attention of scholars. However, the study on online food delivery faces a gap of consumer complaints. Those complaints can help service providers improve their service and business. READ MORE

5. 4. The customer is always right

   University essay from Lunds universitet/Institutionen för strategisk kommunikation

   Author : Barbara Marie Cornelia Bruynooghe; [2014]
   Keywords : Customer complaints; consumer complaints; social network sites; social media; strategic public relations; complaint management; Social Sciences;

   Abstract : “The customer is always right”: A qualitative study of how service-providing companies deal with public customer complaints filed on social network sites. Customers have always voiced their complaints, but with the emergence of the Internet and the rise of social media, the medium they used to do so has changed. READ MORE

6. 5. Communication in Complaint Handling

   University essay from IT-universitetet i Göteborg/Tillämpad informationsteknologi

   Author : Kim Dao Jonsson; [2013-09-20]
   Keywords : Swedish Telecom; complaint handling; post-complaint satisfaction; negative emotions; behavioural intentions; perceived justice;

   Abstract : Due to the importance of understanding what circumstances make customer complaint handling successful and how to achieve an effective result; this thesis aims to study the communication failure in the responses given by Swedish telecom companies’ customer service to consumer complaints, and post-complaint consumers’ reactions to those complaint responses through emotions and behavioural intentions. Since previous research about complaint management did not put much focus on communication role as well as on post-complaint consumers’ responses to organizational complaint handling, this study, based on the analysis of authentic customers’ complaint experience with Swedish telecom, incorporates the interactional dimension into the existing models of cognitive and affective antecedents of satisfaction with complaint handling. READ MORE