Essays about: "customer service in business development"

Showing result 11 - 15 of 188 essays containing the words customer service in business development.

  1. 11. Exploring Circular BESS for the Commercial and Industrial Sector: A customer-centric perspective

    University essay from Lunds universitet/Internationella miljöinstitutet

    Author : Luca Schumann; [2023]
    Keywords : BESS; Circular Economy; Circularity strategies; Customer journey; Digital enabler; Earth and Environmental Sciences;

    Abstract : In recent years, battery energy storage systems (BESS) have gained prominence as a key technology enabling much needed electricity grid flexibility while simultaneously providing distinct value to its end-users. With the anticipated increase of residual value holding used batteries from mobility applications entering the market, more and more companies are looking to construct BESS offers around these second-life batteries in an attempt to unlock the potential of circular business offers. READ MORE

  3. 12. Diversity and Team Performance in Banks : A qualitative analysis of how workplace diversity and team performance are related: A study of Swedish banks

    University essay from Jönköping University/Internationella Handelshögskolan

    Author : Idiris Abiib; Richardo Mezher; [2023]
    Keywords : ;

    Abstract : Background: Given the rise of multiculturalism in Sweden and the need for businesses to adapt, this topic is particularly relevant for Swedish banks. Moreover, it provides background information on the Swedish banking sector, highlighting its historical development and the influence of digitalisation on services. READ MORE

  4. 13. Unwrapping the Customer Value concept and its application within an Industrial Manufacturing Firm : A Case Study within Husqvarna

    University essay from KTH/Skolan för industriell teknik och management (ITM)

    Author : Robert Bunea; [2023]
    Keywords : ;

    Abstract : Traditional manufacturing companies were reliant on selling their product centred offerings towards customers. However, technological developments, volatile market environments as well as calls for more personalised experiences from customers, have made the traditional product-centred approaches less effective. READ MORE

  5. 14. Co-creating value: A service provider and customer perspective : A case study of cyber security services in the electric utility sector

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Author : Mathilda Berg; Olivia Svensson; [2023]
    Keywords : Value co-creation; Value proposition; Service procurement; Cyber security services;

    Abstract : Purpose – This study aims to investigate the challenges faced by service providers in developing value propositions for cyber security services, as well as the challenges encountered by customers when purchasing these services. Thereby, bridging the gap regarding value proposition development for cyber security services in a business-to-business context. READ MORE

  6. 15. Chatbots: Understanding the Implementation Framework. : A Multiple-case Study

    University essay from Karlstads universitet/Handelshögskolan (from 2013)

    Author : Lindqvist Daniel; Johansson Viktor; [2023]
    Keywords : artificial intelligence; ai; business; organization; chatbot; chatbots; machine learning;

    Abstract : Abstract This paper discussed the increasing use of artificial intelligence (AI) in various industries, particularly in the form of chatbots. Chatbots are AI-powered systems that interact with humans in order to support, collect, and deliver information. READ MORE