Essays about: "literature review of customer satisfaction of products and service"
Showing result 1 - 5 of 6 essays containing the words literature review of customer satisfaction of products and service.
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1. Compliane management for IoT startup companies : A case study at Sony Network Communications
University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälleAbstract : Internet of Things (IoT) revolutionise the society of today and tomorrow. IoT redefines technology and innovation, our perception of technology and creates a disruptive market for new products and services. The market of IoT is projected to expand exponentially in coming years, both in terms of a growing customer base and new market actors. READ MORE
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2. Uncovering Hidden Needs in Ground Engineering : Case Study of LKAB Wassara
University essay from KTH/Maskinkonstruktion (Inst.)Abstract : Detta examensarbete utgick både från behovet av bättre förståelse för grundläggningsmarknaden av LKAB Wassara – ett innovativt företag som har utvecklat den nya tekniken av hydraulisk DTH-borrning; och från insikten att åstadkommande av kundnöjdhet genom uppfyllandet av dolda behov i byggbranschen är en lovande men samtidigt utmanande uppgift. Utmaningen som behandlas i detta examensarbete är tvåfaldig: dels leder de konventionella marknadsundersöknings metoder ofta till att de dolda kundbehoven inte erhålls, trots att dessa behov är mycket viktiga för produktinnovation; och dels är det en brist på fallstudier som utforskar de explicita eller dolda behoven i byggbranschen. READ MORE
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3. Skapande av varaktiga relationer mellan en inköpsorganisation och leverantörer
University essay from SLU/Dept. of Forest ProductsAbstract : Den svenska skogsindustrin utgör en viktig hörnsten för landets välfärd. För att industrierna ska vara verksamma krävs tillräckliga volymer av skoglig råvara, vilket kan innebär att skogsbolagen hamnar i en beroendeställning gentemot de privata skogsägarna. READ MORE
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4. Uncovering Hidden Needs in Ground Engineering: Case Study of LKAB Wassara
University essay from KTH/Maskinkonstruktion (Inst.)Abstract : This thesis stemmed from the need for better understanding of the ground engineering market by LKAB Wassara - an innovative company that developed a novel technology of hydraulic DTH-drilling; and from the insight that achieving customer satisfaction through fulfilment of hidden needs in the construction industry is a promising yet challenging endeavour. The challenge addressed in this thesis is twofold: firstly, the conventional market studies often lead to the hidden customer needs being lost, while these needs are important for product innovation; and secondly, there is a lack of case studies exploring the explicit or hidden needs in the construction business that might be partially explained by complexity of interrelations of products, services and stakeholders inherited to the construction market. READ MORE
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5. A review of Perceived Service Quality : An empirical investigation of grocery stores’ customers in Växjö, Sweden
University essay from Ekonomihögskolan, ELNUAbstract : Service quality and customer satisfaction are important concepts to grocery industry. It is therefore important for companies to know how to measure this construct of expectations and perceptions because consumers’ expectations of service quality are increasing and people are becoming more and more critical of the quality of service they experience. READ MORE
