Essays about: "major trends in customer service"

Showing result 11 - 11 of 11 essays containing the words major trends in customer service.

  1. 11. What drives e-business trends? : With a focus on customer oriented trends and service digitization

    University essay from IHH, Informatik

    Author : Anton Lindholm Johnsson; [2008]
    Keywords : E-business; trends; trend drivers; service digitization; customer oriented trends;

    Abstract : In this thesis I am going to investigate the trends within e-business, what it is that drive these trends and why these drivers are of such importance. I chose this subject since I have found it very interesting and useful in my career because of the importance it embraces in today’s business world. READ MORE