Essays about: "major trends in customer service"

Showing result 6 - 10 of 11 essays containing the words major trends in customer service.

  1. 6. Managing Service Innovation in an Increasingly Digitalized World - “It's more than just picking the low hanging fruits”

    University essay from Göteborgs universitet/Graduate School

    Author : Johanna Löfgren; Jennifer Skoogh; [2017-09-14]
    Keywords : Service Innovation; Digitalization; More Innovative Service Projects; Service Development Process; Agile Working Method;

    Abstract : The ability to manage service innovation has become more important than ever for organizations in order to stay competitive. One of the prominent drivers for this increased focus on service innovation, is the digitalization phenomenon. READ MORE

  3. 7. The 21 st Century Manufacturer: : The Role of Smart Products in the Transition from a Product to a Service Based Focus in Manufacturing Industries

    University essay from IHH, Informatik

    Author : Bradley Coyne; [2011]
    Keywords : Integrated solutions; Smart products; Product-Service Systems; Asset Management;

    Abstract : Background: Service industries have grown extensively over the past few decades on the back of globalized business trends. With increasing competition, product firms are struggling on product sales alone. Hence, both products and services are being bundled into what is known as offerings. READ MORE

  4. 8. WEB-BASED PRODUCT CONFIGURATION FOR MASS CUSTOMIZATION : Towards developing mass customization strategy

    University essay from JTH, Industriell organisation och produktion; IHH, Informatik

    Author : Pero Ristov; Ana Trpeska Ristova; [2011]
    Keywords : Mass Customization; Customer Co-Design; Configuration Systems; Online Communities;

    Abstract : The increasing demand towards products and services that perfectly matches the customer needs is evident, so the manufacturing trends are aiming to produce small unit of customized product in large total volumes. The advances in manufacturing and information technologies provided great opportunities to achieve cost-effective mass customization. READ MORE

  5. 9. Web-based ERP Systems : With a focus on SMEs

    University essay from IHH, Informatik

    Author : Aleksandar Bogojevski; Edelson Buanahagi; Patrik Svensson; [2010]
    Keywords : web based; SaaS; ERP systems; SME; benefits;

    Abstract : Web-based Enterprise Resource Planning (ERP) Systems deployed through theSoftware-as-a-Service (SaaS) model are a major disruptive technology in the fieldof ERP systems. The defining features of the SaaS are that they are hosted remotelyand are completely used through the web; they are subscription-payment basedand they operate on a multi-tenant fashion. READ MORE

  6. 10. Strategies Used By Logistics Firms To Minimize Costs And Maximize Services : MBA-thesis in marketing

    University essay from Institutionen för ekonomi

    Author : Kenneth Ebi-Ndie; [2009]
    Keywords : Logistics; Customer Service; Order Processing; Distribution; Channel Designs; Terminals; Storage and Handling of Inventory; Material Handling Devices.;

    Abstract : Aim: More and more organizations worldwide want to develop products for global markets. At the same time, they need to make their products available in the global market to be competitive. One of today's trends to solve this problem of making products in the global market is by involving logistics to manage complex distribution requirements. READ MORE