Essays about: "thesis social CRM"
Showing result 1 - 5 of 11 essays containing the words thesis social CRM.
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1. Customer Relationship Management and Automated Technologies : A qualitative study on chatbots’ capacity to create customer engagement
University essay from Umeå universitet/FöretagsekonomiAbstract : The digital age has brought many new technologies that are disrupting the way that companies interact with customers. Automated technologies are one aspect of technological development in recent days, and it has changed how regular business operations are performed. Chatbots, for instance, has changed the way that customers interact with companies. READ MORE
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2. Directing Customer Social Identity Through Influencer Marketing and Brand Co-creationActivities : A NA-KD Case Study
University essay from Jönköping University/IHH, FöretagsekonomiAbstract : Background: Today, for firms to engage with customers, it takes more than traditional advertisements, enticing prices and celebrity endorsements. Customers now rely on and expect to become an active rather than passive participant in the firm’s branding and marketing activities. READ MORE
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3. Airline Brands on Twitter: Discovering What Consumers Value to Create a Stronger Social CRM Strategy
University essay from Lunds universitet/Företagsekonomiska institutionenAbstract : Abstract Title: Airline Brands on Twitter: Discovering What Consumers Value to Create a Stronger Social CRM Strategy Date of the Seminar: June 2nd, 2015 Course: BUSN39. Degree project in global marketing Authors: Jane Macfarlane-Grieve Emily Widen Advisors: Christian Koch, PhD Keywords: Social Customer Relationship Management, Communication, Twitter, Airline, Customer Satisfaction Thesis purpose: The objective of this research paper is to gain a clear understanding of consumer attitudes and expectations whilst engaging in conversation with airline brands on the social media platform Twitter. READ MORE
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4. Cause-related marketing - a worthwhile cause? : A quantitative study among Swedish Generation Y
University essay from Högskolan i Halmstad/Sektionen för ekonomi och teknik (SET)Abstract : Purpose: The purpose of this thesis is to contribute with knowledge of the preferences and attitudes among Swedish Generation Y in terms of cause-related marketing. The study aims to find out what this generation prefers in cause-related marketing efforts, focusing on causes and type of support. READ MORE
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5. Investigation of Customer-Driven Innovation
University essay from Blekinge Tekniska Högskola/Sektionen för datavetenskap och kommunikationAbstract : Context:- Software companies have changed their strategies from “innovating for customers” and “innovating with customers” to innovating “by customers” which is also known as customer-driven innovation. Actually, companies move toward customer-driven innovation programs because they need to collect as many ideas as possible from suitable customers to ensure their global competitiveness and set the stage for profitable growth. READ MORE