The impact of e-readiness on EC success in public sector in Iran: the case of KWPA, Khouzestan water & power authority, related to ministry of energy

Abstract: Most of the public sectors in the world and in developed countries
specifically acknowledge the importance of e-commerce to their countries
and to survival of their businesses and in creating and encouraging an
atmosphere for the wide adoption and success of e-commerce in the long term.
The Investment for implementing e-commerce in the public sector is one of
the areas which is focused in Government‘s action plan for cross-
disciplinary IT development and e-readiness in government administration
and the migration of e-commerce tools and practices into public sector
organizations is changing the way of governments’ interactions and
increasingly move to delivering information and services electronically
which leads them in the use of technology to enable the delivery of
government services. Public sector in Iran is already some way behind in
this development while at the same time we know that it is relatively far
advanced in terms of IT investment through e-readiness and they have
limited power in explaining how and what level of e-readiness affects
individual businesses' decisions to undertake e-commerce and the success of
such efforts.
So this study aims to explore the importance of an existing e-readiness
approach for e-commerce success in public sector enterprises in Iran. This
research hypothesized two main categories (organizational and external )
factors with eight sub factors which affect on e-commerce success which
was included of five factors (success of development, cost saving,
communications improvement, marketplace performance, overall
satisfaction ) in KWPA (Khuzestan water & power authority ) as a case study
in Iran. The research results mention that among the organizational and
external parameters, the external parameters in a public sector which was
observed as governmental readiness has the most affection on ecommerce
benefits but the organizational readiness through success of development
parameter affects on ecommerce benefits as well.