Using Prototyping to Recognize Product Potential in the Front End of Innovation : A Qualitative Study of Swedish Start-ups

Abstract: Managing the new product development (NPD) process, especially the first phase, the front end of innovation (FEI), is crucial for companies today in order to develop successful products and reach process and product sustainability. This has proved to be a significant challenge for start-ups since 90 percent of them fail (Krishna et al., 2016). This explorative study investigates how prototyping can be used in FEI, with a focus on Swedish start-up companies. A great deal of research has been published about prototyping in the later stages in the development process, and about FEI in general. Regarding prototyping in FEI, the existing literature is mainly located in the product design area. A substantial research gap has also been identified in a start-up context regarding prototyping in FEI. To fill in this gap, a qualitative approach was used collecting data form three different perspectives; start-up accelerators, start-ups employees and users. To accumulate these three perspectives, two sets of semi-structured interviews and two focus groups were conducted. Thematic analysis was used to analyze the collected data. The empirical findings align with the existing literature in several areas, but also gain new insights, contributing to filling the research gap. To conclude, there are a number of different specific prototyping purposes and methods, as well as crucial recommendations, that start-ups should consider in FEI to succeed. The thesis highlights that start-ups should use simple prototypes early in FEI, iterating the prototyping efforts, and gradually increasing the accuracy of the prototype during the FEI.