The Potential Role of Web 2.0 in Internal Collaboration

Abstract: This study has focused on how Web 2.0 tools may affect the company collaboration process. Those tools which are used internally by organizations for messaging, chatting, online meetings, weekly reports, online video lecture base, bugs/error reporting, working monthly hours reporting etc. are studied. The employees have been studying organizations from the perspective of collaboration. We have interviewed experts who are professional developers and managers in leading IT-companies. This study tells us how work is made easier by using these collaborative tools and why managers are more satisfied now because of using these Web 2.0 technologies. Web 2.0 helps in collaboration. Key potential benefits of implementing Web 2.0 include productivity and efficiency as well as, staff engagement and knowledge sharing. Key potential risks and concerns of implementing Web 2.0 include security, loss of control, information reliability, and productivity. We found in our empirical research that web softwares may assist in improving collaboration. There are many advantages and disadvantages of Web 2.0. Some advantages are faster communication, quick feedback and effective collaboration. The most significant disadvantage found was the breach of secure data if wrong access is granted to the employee.