An evaluation of the reliability and usability in Cambio Cosmics journal system

Abstract: The main focus of this thesis is to research the usability and reliability of the patient-focused journal system Cosmic that is created by the company Cambio. The system is widely used in Sweden, increasing the pressure on the system to perform well and meet the needs of the healthcare personnel. This thesis identifies potential areas of improvement in the electronic journal system. The study is based on a literature and an empirical study, which is based on a thematic and content analysis of focus group interview results and a User Experience (UX) case study. The study found that participants reported numerous usability flaws, such as extensive clicking, imprecise warnings, and a design that was difficult to understand, making finding vital parameters difficult. It was also discovered that there was a need for more customized and personalized solutions, particularly in the patient overview. Poor response times and frequent forced log out were also mentioned as reliability issues. Through the data collected from the interviews and literature study, a new design of the patient view is made and presented via a survey to the users, in which the users give their ratings on the new design. The result from this survey suggests that features that improve usability, customization, and accessibility are valued by the users, which may seem obvious. However, it is crucial to acknowledge that the current system lacks these essential elements. The thesis underlines the importance of reliability in making sure healthcare workers have immediate and unrestricted access to patient information. These concerns with usability and reliability highlight the need for an updated design that increases the effectiveness and efficiency of healthcare systems. These issues have been identified in previous research and still persist, underlining their severity and the need for action to address them.