IT security expert’s perceptions of cybersecurity when working remotely compared to working in the office : A quality study on Swedish insurance companies

Abstract: Teleworking has become a significant aspect of working life, especially after the outbreak of the COVID-19 pandemic, which accelerated the trend of teleworking. However, this shift has increased the risk of cyber threats and security risks. Despite organizations' efforts to strengthen cybersecurity, a significant risk remains, with employees posing one of the main security risks in the form of human error and mistakes. Previous research highlights that employees tend to exhibit lower levels of cybersecurity awareness and are more likely to perform riskful actions when working remotely compared to working in the office. However, recent research has shown the opposite, where employees are more conscious of cybersecurity awareness and more likely to apply security-based precaution measures during remote work compared to office work. In light of these research findings, this study focuses on examining how IT-security experts perceive cybersecurity when working remotely compared to working in the office. To explore this, the study has, through qualitative mapping, conducted semi-structured interviews with a theoretical basis in Protection Motivation Theory (PMT). Overall, the study showed that IT- security experts perceive cybersecurity as more manageable when working in the office compared to remote work, with an increased awareness of the importance of the human factor.