E-leader trust contributes to satisfaction in virtual teams

Abstract: Aim: Gain insight into how a relationship occur between trust in a virtual team’s e-leader and the satisfaction of the individual virtual team members. Method: Semi-structured interviews were conducted with ten virtual team members and one e- leader. By the means of grounded theory data from the interviews were analysed. Findings and results are further presented and discussed as distinct themes found in the empirical data. Result & Conclusions: We searched for a relationship between trust in the e-leader and the individual virtual team members’ satisfaction. Our findings show that the individual team members’ trust in the e-leader is influencing the feeling of satisfaction in their working environment. The three cues identified to build trust which in turn yields satisfaction in an organisational setting, first relationship and communication, second team spirit, third individual focus. Suggestions for future research: We suggest a longitudinal approach for further research to understand the long term effects and benefits for the organisation from the relationship between trust and satisfaction. We also believe the result can benefit from studies conducted in other businesses where the competitive landscape and, or setup may differ. Contribution of the thesis: The thesis contributes to an understanding of what trust in the e-leader contributes to in a virtual team in regards to its individual team members and their satisfaction.