Essays about: "CRM functionality"

Showing result 1 - 5 of 7 essays containing the words CRM functionality.

1. 1. An initial step towards design guidelines for invoice management in CRM

   University essay from Uppsala universitet/Institutionen för informatik och media

   Author : Jakob Skogby Steinholtz; [2020]
   Keywords : User-centered design UCD ; Customer Relationship Management CRM ; Invoice management; E-invoicing; Usability; Information Technology IT ; Design guidelines;

   Abstract : The purpose of this study is to address uncertainty for the implementation of functionality concerning invoice management in the context of the customer relationship management (CRM) system Salesforce by providing design guidelines. It is a qualitative research project that follows a user-centered design (UCD) approach. READ MORE

3. 2. Merging customer relationship management data

   University essay from Lunds universitet/Institutionen för datavetenskap

   Author : Fredrik Lönnqvist Gustafsson; [2016]
   Keywords : CRM; merge; supporting distributed workflow; merging structural data in CRM systems; distributed; distributed CRM; customer relationship management; customer relationship data; merging CRM data; Technology and Engineering;

   Abstract : Working distributed is increasingly important today with technology being more and more portable while connectivity is still lacking in some areas. Cellphones and laptops are increasingly in use outside the office with connectivity to internal office services being unreliable, either due to lacking speed or inability to have a connection. READ MORE

4. 3. InfoMart Reporting : The process of developing a data discovery tool for Genesys InfoMart

   University essay from Uppsala universitet/Institutionen för informationsteknologi

   Author : Olof Vestling; [2015]
   Keywords : CRM; SQL; Scenario based approach; Interactive systems design; QlikView;

   Abstract : Customer relationship management (CRM) is gaining momentum around the world and a majority of the organizations view customer experience provided by contact-centers as a competitive differentiator. Thus is the importance of understanding these systems very big. READ MORE

5. 4. Designing Usability in a Customer Relationship Management System

   University essay from Institutionen för informationsteknologi

   Author : Anders Steinrud; [2012]
   Keywords : ;

   Abstract : The need for Customer  Relationship Management (CRM) systems are born from the need of a good overview of the company's customer interactions, but how do you produce a system design of an easy to use and usable environment from scratch without knowing what is out there and with only two potential users at hand? With an iterative approach of evaluating every answer from a few basic, open ended questions and the use of paper prototypes the system was gradually designed from the needs and wants of the actual users. Finally this thesis resulted in a concept of a CRM system which will fill the basic needs of such a system, furthermore  it has ideas on how to expand its functionality to become a full fledged system that could compete with existing systems on the market. READ MORE

6. 5. A proposed Framework for CRM On-Demand System Evaluation : Evaluation Salesforce.com CRM and Microsoft Dynamics Online

   University essay from KTH/Skolan för informations- och kommunikationsteknik (ICT)

   Author : Can Özcanli; [2012]
   Keywords : CRM on-demand system evaluation framework; CRM on-demand systems; CRM; CRM and SaaS; CRM on-demand; SME;

   Abstract : Customer Relationship Management has been an integral part of the enterprise since two decades. Today, enterprises that focus on customer satisfaction need to manage their relationships with their customers effectively. This demand has allowed software vendors to create CRM solutions. READ MORE