Essays about: "Customer Satisfaction through delivery performance"

Found 2 essays containing the words Customer Satisfaction through delivery performance.

1. 1. Greening the Supply Chain in a modified EMS increases Customer's Satisfaction: : (Considering Life Cycle Perspective Combined with Design and Development in ISO 14001)

   University essay from Högskolan i Halmstad

   Author : Amani Abdalla Bakheit; [2021]
   Keywords : Environmental System- Green Supply Chain- Management-ISO 14001-Design and Development -Life Cycle Perspective- Key Performance Indicator- Management-Customer s Satisfaction;

   Abstract :  The green supply chain concept occurs to mitigate environmental degradations and controlair, water and waste pollution through the adoption of green practices in manufacturing andbusiness operations. The essential ideology behind green concept is to enhance environmental sustainability. READ MORE

3. 2. Applying lean philosophy to the redesign of service delivery process : A case study in the telecommunication industry

   University essay from KTH/Industriell ekonomi och organisation (Inst.)

   Author : yue zhu; [2012]
   Keywords : Lean; service process; value; waste; VSM; Optimization Focus Matrix;

   Abstract : Lean is an umbrella term for a powerful combination of techniques to maximize customer value by minimizing waste and achieving continuous flow through a sustainable culture of continuous improvement. The term ―lean is used in the U.S. for what was originally created as the "Toyota Production System" by the Japanese carmaker. READ MORE