Essays about: "Service recovery in bank"

Found 3 essays containing the words Service recovery in bank.

1. 1. Financing Costs and Overhead Deduction in Cross-Border Transaction - A Requirement of EU Law?

   University essay from Lunds universitet/Institutionen för handelsrätt

   Author : Inken Gärtner; [2016]
   Keywords : Source Taxation; Withholding Tax; Interest Taxation; Cost Deduction; Overhead Deduction; Law and Political Science;

   Abstract : This Master thesis explores the EU law requirements for the taxation of the provision of cross-border services by the source state. As often the field of direct taxation, this is a delicate area where tension exists between the tax sovereignty of the Member States and the EU’s aim of the realization of an internal market. READ MORE

3. 2. The Impact of Service Recovery on Customer Loyalty (Case company: Swedbank)

   University essay from Högskolan i Gävle/Avdelningen för ekonomi

   Author : Arshad Younas; Hasina Jan; [2012]
   Keywords : Service Recovery; Customer Loyalty; Swedbank;

   Abstract :  Abstract  Purpose - Purpose of given study is to analyse the impact of service recovery measures on customer loyalty by considering a Case company Swedbank. Both primary and secondary data have been collected for this paper. In primary data interviews and questionnaires are used. READ MORE

4. 3. An Exploration to Switching Barrier : Swedish Context

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Uttam K.c.; Mohammad Moazzam Hossain; Mohammed Khorshed Alam; [2008]
   Keywords : Satisfaction; Dissatisfaction; Loyalty; Swithiching Barrier; Banks;

   Abstract : This thesis testifies the significance of switching barriers namely inertia, investment in relationship, switching costs, availability of alternatives and service recovery in the context of Swedish consumer. Though the barriers are proved as switching barriers it shows different trend in Swedish customers. READ MORE