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Showing result 1 - 5 of 12 essays matching the above criteria.

  1. 1. COMPANY VALUE CREATION; GETTING CUSTOMERS INVOLVED WHILE IN THE PROCESS OF VALUE CREATION (VC) : A Case study of Prolog KB Örebro (A company specialised in distribution services)

    University essay from Linnéuniversitetet/Institutionen för management (MAN)

    Author : Enih Nwinaa Munyam; [2023]
    Keywords : Value Craetion; Customer Value creation; customer satisfaction; Logistic; Distribution; case study.;

    Abstract : AbstractIn today’s modern economy, organisations strive greatly at attaining a higher level of competitiveness. Literature suggests that one of the most efficient ways is to provide to customers what they need and or want in other words satisfy the customer by providing to them their needs and wants. READ MORE

  3. 2. How to improve the perceived service in the delivery chain of a multinational manufacturing firm

    University essay from Lunds universitet/Produktionsekonomi

    Author : Carl Stjernlöf; Kristian Folkesson; [2021]
    Keywords : service offering; process mapping; customer requirements; delivery chain; Technology and Engineering;

    Abstract : As the world is changing rapidly in many ways, competition is getting increasingly fierce amongst manufacturing firms. As such, it has become more and more important for companies to properly understand the needs of their customers in order to provide enough value to be sufficiently competitive. READ MORE

  4. 3. Global project alignment and performance : Combining Chinese and Western management practices

    University essay from Luleå tekniska universitet/Institutionen för ekonomi, teknik och samhälle

    Author : Jonathan Alm Lönnefjord; Robert Johansson; [2018]
    Keywords : Global projects; Project alignment; Project performance; Project success; Western project management; Chinese project management;

    Abstract : Purpose – The research purpose is to add insights to the project management literature by studying a global project encompassing Chinese and Western project participants, to possibly increase the understanding of how project alignment can be achieved. Method – The analytical approach for this abductive and explorative study was anchored in a six-phase thematic analysis (Clarke & Braun, 2014). READ MORE

  5. 4. Artificial intelligence in banking : A case study of the introduction of a virtual assistant into customer service

    University essay from Högskolan i Jönköping/Internationella Handelshögskolan

    Author : Mehmet Ates; [2017]
    Keywords : Artificial Intelligence; Banking; Customer service; virtual assistant;

    Abstract : The usage of artificial intelligence in banking is an important theme within entrepreneurial research. The purpose of the study was to analyse the motivations, challenges and opportunities for Swedish banking institutes to implement artificial intelligence based solutions into their customer service process. READ MORE

  6. 5. A Systematic literature review on a managerial strategy "customer first" in software oriented organisations

    University essay from Göteborgs universitet/Institutionen för data- och informationsteknik

    Author : Maksims Smirnovs; Sarah Jamil; [2015-05-06]
    Keywords : Customer strategies; customer satisfaction; customer involvement; systematic literature review;

    Abstract : One of the main goals for software organizations is to satisfy the customers of the organization. This is one of the reasons why there exist certain managerial strategies, where the development process is customer centric. READ MORE