Essays about: "customer satisfaction in organisations"

Showing result 6 - 10 of 12 essays containing the words customer satisfaction in organisations.

1. 6. Return on Quality or Just Returning Customers? A Study of the Return on Quality in an After-Market Setting

   University essay from Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

   Author : Julia Appelgren; Oscar Nordling; [2013]
   Keywords : Customer Satisfaction; Operating Performance; Return on Quality; Supply Chain Management; After-Market;

   Abstract : Companies with efficient after-market service operations are better at securing long-term growth and thus remain competitive facing an intensifying global competition (Jacob & Ulaga, 2008). One way of achieving operational efficiency is to invest in quality. READ MORE

3. 7. The Toyota Production System (TPS) : ett verktyg för att skapa effektiv och lönsam produktion

   University essay from SLU/Dept. of Economics

   Author : Carl Johan Fries; [2012]
   Keywords : Effektivisering; Lean; Process; Production; System; Toyota; TPS;

   Abstract : Many companies are currently working to optimize and streamline their processes and production lines to achieve higher profitability. In increasingly competitive markets, companies are working to find solutions to increase the value of their production with such a small use of resources as possible. READ MORE

4. 8. Service Level Classification : How IKEA secures availability of the most important articles

   University essay from Företagsekonomiska institutionen

   Author : Joanna Edlund Molin; Elinore Åsell; [2011]
   Keywords : Service level; availability; product classification; prioritisation; buying situations and customer service;

   Abstract : Purpose - The purpose of this master thesis is to investigate the possibilities to extend or change the base of IKEA’s SL classification and give recommendations concerning potential improvements.  Method - This thesis has an inductive research strategy since data has been collected to build theory rather than the other way around (Bryman and Bell, 2007). READ MORE

5. 9. The relationship between customer satisfaction and service quality : a study of three service sectors in Umeå

   University essay from Handelshögskolan vid Umeå universitet

   Author : Jenet Manyi Agbor; [2011]
   Keywords : Customer satisfaction; Service quality; Service quality dimensions; SERVQUAL; Service ssectors;

   Abstract : It is obvious that customers are important stakeholders in organizations and their satisfaction is a priority to management. Customer satisfaction has been a subject of great interest to organizations and researchers alike. In recent years, organizations are obliged to render more services in addition to their offers. READ MORE

6. 10. Overcoming Organisational Challenges related to Agile Project Management Adoption

   University essay from Blekinge Tekniska Högskola/Sektionen för management

   Author : Rami Hansenne; Allan Hibner; [2011]
   Keywords : Organisational Transformation; Project management; Methodologies; Agile; PRINCE2; SCRUM;

   Abstract : For the past few years, Agile methodologies have been hailed as the silver bullet which will successfully address the high project failure rate. Many organisations have been using a traditional project management methodology for years and are now either considering or in the progress of introducing a more agile approach as a substitute for the more rigid, inflexible and control oriented traditional methodologies. READ MORE